TERMS AND CONDITIONS OF WEBSITE USE
(PRIVACY POLICY)
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
By accessing the website www.coa.com.co and all associated sites and microsites of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., or by using any of its services, the USER expressly accepts the terms and conditions of use, including intellectual property and copyright regulations associated with these websites, which may be modified at any time without prior notice by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
According to these terms and conditions, USER refers to any natural person who has the ability to access the websites and/or online publications of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., for the purpose of consulting information, learning about the organization’s latest events, using online services, contacting any department or area of the company, and utilizing the interactive tools provided by the websites and microsites.
However, if the USER is a minor, they must first obtain consent from their parents, guardians, or legal representatives, who will be responsible for any actions carried out by the minor that contravene these terms and conditions of use. It is understood that minors who access and use the portal have obtained such consent.
- DEFINITIONS
To facilitate the understanding of these website terms of use, the following definitions are provided:
1.1. Content: Refers to all forms of information or data disclosed on the website, including but not limited to texts, images, photos, logos, designs, animations.
1.2. Intellectual Property Rights: Refers to trademarks, trade names, logos, signs, slogans, domain names, trade secrets, industrial designs, patents, utility models, copyright, and related rights.
1.3. Internet: A communication tool consisting of tens of thousands of interconnected computer networks using the TCP/IP protocol. Various services can be accessed through this network, such as email, the World Wide Web (www), etc.
1.4. Website: A hypertext or hypermedia result displayed by a web browser upon retrieving the requested information. Its content may range from a short text to a large set of texts, static or animated graphics, sound, etc. Websites and microsites are understood to be part of a common domain.
1.5. Publish: To make a document visible on the Website.
1.6. Services: Refers to the online services that CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. currently provides or plans to provide in the future to USERS, through this website or its microsites, such as announcements of general interest or institutional activities; online procedures; consultations; purchases; among others.
1.7. User: Any person who accesses the website. A user may register if they need to carry out a procedure or request a service from CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
1.8. Hyperlink: Hypertext pointers used to jump from one piece of information to another, or from one web server to another, while browsing the Internet.
1.9. Data Message: Information generated, sent, received, stored, or communicated by electronic, optical, or similar means, including but not limited to Electronic Data Interchange (EDI), Internet, email, telegram, telex, or telefax.
1.10. Digital Signature: A numeric value attached to a data message, generated using a known mathematical procedure, linked to the sender’s private key and the text of the message, allowing verification that this value was generated exclusively with the sender’s key and that the message has not been altered after being signed.
1.11. Cookie: A small piece of information sent by a website and stored in the user’s browser, allowing the website to track the user’s previous activity. The cookies used by this website are files sent to a browser by a web server to record the user’s activity and enable smoother, more personalized navigation.
1.12. Processing of Personal Data: A set of activities involving personal data, such as the collection, storage, and use of such data.
1.13. Authorization: Permission granted by the data subject to process their personal data. The authorization must be explicit, granted prior to processing, and verifiable after it has been given. Authorization may be granted by any current or future means, provided it meets the required characteristics.
1.14. Privacy: Refers to the management of information security measures and other provisions employed by the company to protect third-party information, data, and content.
1.15. Electronic Data Interchange (EDI): The electronic transmission of data from one computer to another, structured under agreed technical standards.
1.16. Information System: Any system used to generate, send, receive, store, or otherwise process data messages.
1.17. Services: Specifically, the services offered through the website or an application include appointment scheduling and the submission of complaints, claims, and suggestions.
- ACCEPTANCE OF TERMS
It is presumed that when a user accesses the website, they do so under their own responsibility and, therefore, fully and unreservedly accept the contents of the website’s terms and conditions of use. CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. reserves the right, in all respects, to update and modify these terms of use, privacy policies, and website content at any time and in any manner, unilaterally and without prior notice.
When the USER clicks the “Accept” button and submits information to CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. through the forms or contact systems provided on the website or its microsites, they agree to be using a reliable and appropriate method for such purposes and therefore act in accordance with Article 7(b) of Law 527 of 1999.
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. requests that the USER of this website carefully and thoroughly read these Terms of Use (hereinafter “Terms of Use”) and the site’s Privacy Policy before starting to browse or use the site. If the USER does not agree with these Terms of Use or with any provision of the Privacy Policy, we suggest refraining from accessing or navigating the websites and microsites of our organization. In the event that the USER has already interacted, registered, or provided their personal data (understood to include private, semi-private, and sensitive data), they may exercise their right of withdrawal by sending an email to unsubscribe at: informacion.coa@quironsalud.com
- GENERAL PROHIBITIONS
This page and its content belong to CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., the entity that owns the Legal Information Unit. Therefore, it is prohibited to fully or partially reproduce, translate, include, transmit, transform, store, or access through analog, digital, or any other existing or future technology any of its contents without prior written authorization from CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
Likewise, the contents of this site, its components, links, and references may not, in a non-exhaustive manner, be copied, sold, rented, duplicated, published, distributed by any means, stored, retransmitted, or otherwise transferred, whether for profit or not, without the express written consent of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. This website may not be used for immoral or illegal purposes. Data entered for such purposes will be immediately deleted through an automated content filter configured for such cases.
The USER shall not send or transmit to the website, or to other users or any third party, any content that is obscene, defamatory, injurious, slanderous, or discriminatory against any person, including CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., its affiliated entities, officials, or those responsible for the website’s administration.
Under no circumstances will content considered offensive, sexist, racist, discriminatory, or obscene be accepted, as offensive content infringes on fundamental rights of individuals.
The USER is expressly prohibited from seeking unlawful benefit through the interaction with tools or services provided by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. on its website. The USER is also prohibited from using information in bad faith or in any way that could compromise the accuracy of information or the good name of individuals or legal entities related to the organization.
The USER must refrain from using any means to violate the website’s security, restrictions, or technological safeguards of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
The USER must also refrain from sending unsolicited emails (SPAM) to other users of the site or transmitting viruses or any other destructive code.
- AUTHORIZATIONS
The USER voluntarily and expressly authorizes CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. to collect, record, process, and disseminate all data and information voluntarily provided by the USER at the time of registration. Based on the above, CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. may reproduce, publish, translate, adapt, extract, or summarize the data or information provided in order to correctly identify users requesting personalized services, conduct statistical studies that allow service improvements, manage basic administrative tasks, and use such data or information in accordance with Law 1581 of 2012.
The processing of data from data subjects with whom CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. has or establishes a permanent or occasional relationship will be carried out within the legal framework governing the matter and will include all data necessary to fulfill its corporate purpose. In any case, personal data may be collected and processed for the following purposes:
Specific purposes for employee data:
• For payroll processing, social security contributions, employee registration, granting of benefits to employees and their families provided by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. and/or third-party companies; for internal control matters and audits by external entities; and for any other purpose directly or indirectly related to the employment contract signed between CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. and the data subject.
• To comply with laws or regulations applicable to business operations in Colombia and with Colombian legal provisions in labor and social security matters, among others, applicable to employees, former employees, temporary staff, current employees, and job applicants.
• Other purposes stated in the institution’s personal data processing policy.
Specific purposes for job candidate data:
• Through the website, CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. may receive data from job applicants, which will be used in the selection process or for future hiring opportunities.
Specific purposes for supplier and contractor data:
• To develop the corporate purpose of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., especially activities related to the production and marketing of products, including: risk analysis and evaluation – financial and administrative, credit, collections, client management, and product or service quality.
• To fulfill obligations derived from contractual relationships with stakeholders.
• To maintain communication with data subjects regarding the company’s activities, according to the profile of each type of database.
• For sending notifications and alerts.
• To create databases for purposes related to the corporate purpose of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
• To comply with current tax and commercial regulations.
• To comply with legal and contractual obligations that require the collection of personal information for purposes of control, supervision, audits, and projects carried out by the company.
• For the processing and protection of contact information (physical address, email, phone, and other necessary data for supplier registration).
• To request and receive from public institutions and/or private entities the personal, financial, and social security information contained in their databases.
• To maintain ongoing communication with data subjects regarding institutional activities.
• For the execution of contracts and commercial agreements.
• For money laundering and terrorism financing risk analysis and mitigation (ML/TF).
• For profiling of suppliers and contractors.
Specific purposes for patient data:
• For the processing and protection of contact information (physical address, email, and phone number).
• To request and receive from public institutions and/or private entities the personal, financial, and social security information contained in their databases.
• To preserve and retain clinical and medical data for the time required by law or as mandated by competent authorities.
• To store data contained in patients’ medical records to provide healthcare services.
• To maintain ongoing communication with data subjects regarding institutional activities.
• To comply with legal and contractual obligations that require the collection of personal information for purposes of control, supervision, audits, and institutional projects.
• To evaluate the quality of services offered by the institution.
• For user service purposes.
- HYPERLINKS
The establishment of a hyperlink (link or hyperlink) to another institution, company, entity, or program’s website does not necessarily imply the existence of any relationship between CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. and the owner of the linked website, nor the acceptance or approval by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. of its contents or services. Those who intend to establish a link must ensure that it only allows access to the homepage of this website.
Likewise, CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is not responsible for information found outside of this website that is not directly managed by the site administrator. The hyperlinks that appear on this website are intended to inform the USER of the existence of other sources that may expand the content offered on the site or are related to it. CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. does not guarantee nor is responsible for the operation or accessibility of linked websites; therefore, it shall not be held liable for the outcomes derived from accessing them. Consequently, access to such external sites through this web page does not imply that CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. recommends or approves their content.
- LIABILITY
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. shall not be liable for any damage caused to the USER’s device or files due to the software used to run its websites, nor for any files downloaded from them, including viruses. CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. shall not be held responsible for any harm caused by the USER to third parties through the use of this site or any of its microsites.
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. expressly disclaims responsibility for materials on this website that may be deemed inappropriate according to the laws of other countries. Anyone accessing this website from outside Colombia does so on their own initiative and is responsible for compliance with any local and/or international laws that may apply.
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is not responsible for any loss, damage (whether actual, consequential, punitive, or otherwise), harm, claim, liability, or any other cause of any kind arising from or related to any information or opinions provided on the website or any microsite operated by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is also not responsible for typographical or mechanical errors that may appear in the content.
- INTELLECTUAL PROPERTY
The intellectual property of the contents of this website either belongs to CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. or, in some cases, to third parties who have authorized its use on the website, or is public information governed by Colombian public access laws.
The texts and graphic elements on the website, as well as their layout and design, are the exclusive property of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., or it holds the necessary exploitation rights. Notwithstanding the above, the trade names, trademarks, or distinctive signs mentioned or displayed on the website belong to their respective owners and are protected by applicable law. The use of third-party trademarks is temporary, provided that it does not involve direct exploitation of the trademark and is consistent with fair commercial practices.
Any use, transformation, or exploitation of the content included on the website for commercial or promotional purposes is prohibited without prior authorization from CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. In any case, any unlawful or commercially exploitative use of the website content is prohibited, even when proper attribution to the original author is made.
The USER agrees that any content created and uploaded by them will become the property of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., although the USER retains moral rights over such content. All matters related to the disposition or transfer of intellectual property rights shall be governed by Decision 486 of 2000 of the Andean Community, the Paris Convention ratified by Colombia through Law 178 of 1996, and the Colombian Commercial Code.
- COPYRIGHT
In accordance with current legal provisions (Law 23 of 1982, Decision 351 of the Cartagena Agreement, and any complementary regulations), the designs, writings, and content of each of the documents and information presented here are protected by copyright laws. Unless authorized or licensed by the copyright holder, such content may not be photocopied, digitally or physically reproduced, modified in whole or in part, or publicly communicated, under penalty of civil and criminal liability for infringement of economic and/or moral rights of the author.
The photographs displayed on the website were lawfully obtained through contracts assigning the economic copyright from the models; therefore, reproduction, copying, or unauthorized use of these images is prohibited.
- PRIVACY POLICY AND HABEAS DATA
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is committed to protecting the privacy of users’ personal information obtained through its website and microsites and agrees to adopt a partial confidentiality policy, as outlined below.
Personal information refers to the data provided by the user during registration, which may include: name, ID, address, city, phone number, email, company name, and payment information. The USER acknowledges that entering personal data is voluntary and done with full awareness of the website’s characteristics and how CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. may use the data. The USER also understands that this information will be part of a file and/or database containing their profile, which may be used by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. under the terms established herein. Users may modify or update their information at any time, and CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. recommends keeping this information up to date to enhance the services received.
In accordance with Decree 1377 of 2013, for the purposes of these terms and conditions, CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is considered the data controller of the personal data and databases subject to processing. The data subject must observe at all times the POLICY MANUAL FOR THE PROCESSING AND PROTECTION OF PERSONAL DATA established by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., which outlines the general guidelines for handling and using the data subject’s personal information.
In compliance with applicable regulations, users are informed of the existence of an automated file of personal data. Users are granted the rights of access, rectification, cancellation, and opposition to the processing of their personal data, and may exercise these rights by contacting the organization through the most appropriate means.
Since no internet transmission is completely secure or guaranteed, the user accepts and understands the hypothetical risks involved. CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is not responsible for any consequences arising from unauthorized third-party access to its database or for any technical failures in the system or its services related to the maintenance and preservation of data. Users are encouraged to take all necessary precautions to protect their own information.
All information stored in the system and any compiled data will be the property of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S., unless the user explicitly objects to its use.
CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. will not share users’ personal data collected through the website with third parties without the user’s express consent. However, the user agrees that their personal data may be disclosed when required by competent administrative authorities or by court order.
- CONFIDENTIALITY AND NON-DISCLOSURE
Information provided by users and information held by CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. is considered to have intrinsic value due to its nature and shall be treated as privileged, confidential, or reserved information. Its disclosure will therefore depend on the discretion of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S.
For data storage, the organization employs encryption techniques for personal data, and any transmission of data to third-party processors is conducted using password-protected files. System access is secured with a high level of authentication and authorization security.
- APPLICABLE LAW
These legal terms shall be governed by and interpreted in accordance with the laws of the Republic of Colombia.
- WEBSITE SERVICES
The website offers various services such as appointment scheduling and the submission of complaints, claims, and suggestions, among others. The proper functioning of these services will depend on the servers and on the quality and conditions of internet service.
- USE OF COOKIES AND ACTIVITY LOG. WEBSITE MONITORING
This website uses cookies. The USER has the option to configure their browser to prevent the entry of cookies, block them, or delete them if desired. The use of this website does not require the USER to enable the download or installation of cookies.
Similarly, the website’s servers automatically detect the USER’s IP address and network name. All this information is temporarily recorded in a server activity log that allows for the subsequent processing of data in order to generate statistical metrics—such as the number of page views and visits to the website.
In addition to its own web monitoring systems, CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. may use external statistical tools such as Google Analytics, a web analytics service provided by Google, Inc., a Delaware corporation with headquarters at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States. Google Analytics uses “cookies,” which are text files placed on the user’s computer to help the website analyze how users interact with it. The information generated by the cookie about the user’s use of the website (including their IP address) will be transmitted to and stored by Google on servers located in the United States.
Google will use this information on behalf of CENTRO ONCOLÓGICO ANTIOQUIA S.A.S. to track user activity on the website, compile reports on website activity, and provide other services related to website and internet usage.
Google may transfer this information to third parties when required by law or when such third parties process the information on Google’s behalf. Google will not associate the user’s IP address with any other data held by Google. The USER may refuse the processing of data or information by disabling the use of cookies in their browser settings. However, the USER should be aware that doing so may result in limited functionality of the website. By using the website, the USER consents to the processing of their data by Google in the manner and for the purposes described above.⸻
These terms and conditions of use were last updated on April 21, 2023.
Legal Department – Quirónsalud Corporate Office.